Legal
Terms & Conditions
Please read these terms carefully before using our services.
1. Booking Policy
- Bookings must be made at least 4 hours in advance for local trips and 24 hours for outstation trips.
- A valid government-issued ID proof (Aadhar Card, Pan Card, or Passport) is mandatory for all passengers during the journey.
- The booking is confirmed only after receiving the booking confirmation message/email from Saikrupa Translink.
2. Payment & Charges
- Tolls & Parking: Toll taxes, parking charges, and state entry taxes are extra and must be paid by the customer directly during the journey unless specified as "All Inclusive".
- Kilometer Calculation: For outstation trips, distance is calculated from garage to garage.
- Driver Allowance: Night driving allowance is applicable if the driver drives between 10:00 PM and 6:00 AM.
3. Cancellation & Refunds
| Time Before Pickup | Cancellation Charge |
|---|---|
| More than 24 hours | Free Cancellation (0%) |
| 12 to 24 hours | 25% of Booking Amount |
| 4 to 12 hours | 50% of Booking Amount |
| Less than 4 hours | 100% (No Refund) |
* Refunds will be processed within 5-7 business days to the original payment method.
4. General Rules
- Smoking and consumption of alcohol are strictly prohibited inside the vehicles.
- The company is not responsible for any loss of luggage or valuables kept in the vehicle. Passengers are advised to take care of their belongings.
- In case of vehicle breakdown, we will try our best to arrange an alternate vehicle. However, if not possible, a full refund for the remaining journey will be provided.
- AC will be switched off in hilly areas to prevent engine overheating.